Privacy Policy

1. Introduction

Chart Hawk ("we", "us", or "our") operates the Chart Hawk platform and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

2. Information We Collect

We may collect the following types of information:

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform
• Process transactions and send billing-related communications
• Generate and deliver AI trading signals personalized to your watchlist
• Send product updates, newsletters, and promotional materials (with your consent)
• Monitor and analyze usage patterns to improve our services
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers who assist us in operating our platform (e.g., cloud hosting, payment processing, analytics) — these providers are contractually obligated to protect your data.

We may disclose information if required by law, to protect the rights and safety of our users, or in connection with a merger or acquisition.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us at privacy@charthawk.com.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our platform.

7. Security

We implement industry-standard security measures including TLS encryption, hashed passwords, and regular security audits. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Data portability

To exercise these rights, contact us at privacy@charthawk.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our platform. Your continued use of Chart Hawk after changes constitutes acceptance of the updated policy.